5. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. You also can seek help from theirTwitter. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Seems to drop the connection every twenty minutes or so. If you have not created one, you can do so in the Hue app. omissions and conduct of any third parties in connection with or related to your use of the site. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Additionally, it may be worth contacting Philips Hue Support. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Looks like no ones replied in a while. Going to this page you will see the Hue Sync boxes that are available. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. UPDATE: I was able to fix this issue thanks to @tweethue! Go hands-free with voice Im looking to get into Hue lighting for the first time to go with my PS5. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. If Not, Why Not?! Everything that happens on scenario 1 happens here. User profile for user: Uninstall both Hue and Hue Sync app and reinstalled them. All Rights Reserved. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. I turned off the HDMI inactive for 20 min setting and this stopped it. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. So it's the sync box that's got the problem, not the wifi. Any help appreciated.Seems to drop the connection every twenty minutes or so. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. The system is composed of two standalone units, which are an app and a physical box. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. These are relatively new Hue products and still have to go through their growing pains. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. When one is found, tap. The Sync Box supports HDMI. Learn more about brightness. Seems like after the last box update nothing is working it's been a while now. How to set up Hue sync box | Philips Hue US Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Aug 22, 2020 6:17 AM in response to ShYnNoK. Manage Settings Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Both the new app and the new physical device have some issues that users are currently working out. They release a new version constantly, you can seehere. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Who knows? Ver ms detalles. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Press and hold the option key to reveal a Library folder. How to Set up a Philips Hue Sync Box with a TV - How-To Geek If you have used theHue Sync App, you may have some common issues with it. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Hue Bridge required, not included. This is another one youve probably already guessed the solution for. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. My AVR supports Dolby vision pass through. This folder will have sub-folders for each application. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. 8. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Your comment will be manually reviewed and approved by Tristan in less than a week. Now you can try to downgrade back to the previous version. But you should ensure a steady internet connection for your Hue Sync Box. Open the Hue Sync mobile app. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. I am using it daily here and like it a lot. Obviously the lights won't sync because the hue sync is not connected. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). You are using an out of date browser. The cable box should run thru the receiver. They both sample video and audio output to your monitor and have your Hue lights react accordingly. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Cmcruz32, User profile for user: Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. 3. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. All rights reserved. Is it possible to output Dolby Atmos and Dolby Vision? 1 Home Entertainment Tech Resource. An example of data being processed may be a unique identifier stored in a cookie. If the AP is the reason that causes the connection issues, so how to fix it? Mine especially has issues with Dolby Vision. 5. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. I will list some issues to see if you have had them. And the Hue Sync App allows your PC/Mac to control and sync your hue product. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Can It Support Both?! How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. 1-800-MY-APPLE, or, Sales and Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . This app allows you to do a lot of fun things, it is for both Mac and PC users. Good question. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . 4K does not work, yet. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Hue Play HDMI Sync Box - HomeSeer Message Board 2. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. The Hue app is the central control for all of your Hue devices on your smartphone. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. The images are in Dutch and have not much meaning other then . Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. A forum where Apple customers help each other with their products. However, it just supports 60Hz inputs currently. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. If you have any questions, feedback or suggestions about this article, please leave a comment below. I have the same problem if I use apple TV straight to the TV. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Philips Hue Sync - Apps on Google Play Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Does the Sync Box come ON when the TV is powered on?" Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Buy in India Philips Hue Play HDMI Sync Box - Tanotis This is a very troublesome problem. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Philips Hue Play Sync Box Review - MacRumors Great article. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? 6. They recommended I change the cable between the Sync Box and my TV. . 4. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Click the Library shortcut that appears. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. First, download the Hue Sync app for your iPhone, iPad, or Android device. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Wait 30 seconds. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. Many users tell me that their app would be lost connectivity once per hour. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Rollback the version of the Hue Sync App. Yes I've tried everything you mentioned on your comment. I run my Xbox One X through the the play sync box and it supports. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Copyright 2000-2023 M2N Limited E. & O.E. It can be for all of your Hue devices. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Troubleshooting Ecobee Server Communication Issues. Especially smart apps that need to maintain a near constant connection with several devices at once. Both of these issues can be fixed with these quick tips and tricks. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Hue Play HDMI Sync box | Page 22 | AVForums User profile for user: 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. For many users, the Hue Sync Box should be ready to use right out of the box. Would anything change if you used an Ethernet cable between your router and the Hue bridge? You must feel desperate at this time. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. When the connection is confirmed, tap Search. Philips Hue Sync - Apps on Google Play Hue Play HDMI Sync box | Page 20 | AVForums Looks so much better and tidier. The Philips Hue . The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Can Philips Hue Control Other Bulbs or Normal Lights. The lights will only work when the content is 4k HD or HDR. I was going to send mine back as I couldn't get it working properly all the time. Open the new finder window, then click Go. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. I found that many users have connection issues with their Hue Bridge. (6 Safety Tips). I have no problems with any other device . It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Hue Sync Box adds support for Siri control alongside - AppleInsider Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. All rights reserved. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. any proposed solutions on the community forums. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Your email address will not be published. Make sure Bluetooth is enabled on your mobile device. With each update, new release notes are published so that you can keep track. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of jdo_apple. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US Name the HDMI inputs. It may be that the users are not familiar with how to use it, or some hardware and software problems. Many technology companies like Philips often release new updates for their hardware or software. But whats causing the connection issue you may encounter. Dolby vision wont work correctly on my 2016 LG Oled C6. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Here are a few of the most common issues with the Hue Sync app. Downgrade Back to Previous Hue Sync App Version. However, whether its the app or the physical box, both systems are known to have some issues during connection. Is your Hue Bridge connected and added to the Hue app? Its really that easy. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). For example, HDMI 1 could be the name of your gaming console. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. I don't seem to have Dolby Atmos though in Netflix? Press question mark to learn the rest of the keyboard shortcuts. For that reason, you should always make sure that the WiFi signal reaching the system is strong. PLease see my previous comment for more details. Can we ask, have you tried any other configurations? The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. 4. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. You also can keep the old installer files like Hue Sync Apps on your computer. I think almost everyone will like to watch movies, listen to music and play games. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. My Smart Plug Keeps Turning On (or Off) By Itself! Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache.
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