The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Thank you, Lorraine Brule Global Customer Service at Regus. This will surely increase the credibility of your complaint. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. If you need further help, pleasespeak with our team member who is already in touch with you. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. Best regards,Michelle Spire. No staff available for contacting on the event day. 1. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Interested in a new product or service? We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. They are scammers, and incredibly dishonest. Helpful (1) Alice C. on 9/22/20 Anyone can write a Trustpilot review. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. It goes against our guidelines to offer incentives for reviews. BBB Business Profiles generally cover a three-year reporting period. I was a customer with a licensing agreement set to expire on December 31, 2022. PDF These General Terms and Conditions apply to Office/Co -Working - Regus The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Office Space and Coworking prices are per person per month and are dependent on inventory availability. You should receive your refund within 30 days after your end date. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) It is clean and smart and well organised. Prices are subject to change and will vary depending on the specifically selected products and services. This does not affect customers who have a permanent space as these are reserved specifically for them. I sent Briana of Regus an email about how the procedure was going this week. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. same goes with debt collector from malaysia that emailed me abt 3 months ago. Companies can ask for reviews via automatic invitations. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Here are 8 tips for writing great reviews. Hi Stephen, Requesting to have your retainer refund is an easy process. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Regus keeps its policy for payment from customers, only. Setting up an automated payment is straight forward and can be done through the online portal. Please remember that the retainer is refundable at the end of your agreement. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Of course, she did not reply to me yet! Regus Management Network Reviews, Complaints, Customer Service Overpriced, more than 10k THB additional service charge for only moving sofas into the room. If you were to take direct space or a sublease you would also see these fees in your rent annually. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot You will regret signing with Regus. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. However, we will ask you to go through some security steps as part of our fraud-prevention policy. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Best, Lorraine Brule Global Customer Service at Regus. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Become better managers and business leaders by achieving optimal personal and business performance. Hard revenue focused. BBB Business Profiles may not be reproduced for sales or promotional purposes. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Start checking the messages customers send you. Its a healthier, greener, flexible, and more cost-effective way to do business. Customer service is simply poor. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Our coworking spaces are designed with collaboration in mind. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. When they try to collect the rent, their speed is very fast. They charge your card for amounts more than stipulated on invoices! THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Thanks again for your comments which help us improve. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Were clear about this from day one. Requesting your retainer refund is very easy: simply log into your online account (i.e. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. October 8 Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com * All prices shown are valid at the time of inquiry, based on 24-month contracts. After being in my new office they are increasing rent by 8.7%. This complaint was posted by a verified customer. Contact the organizer to request a refund. Share your photos and videos with others to prove the truth of your words. Don't be fooled by that. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot He hung up my phone rather than transferring my call to them. We also ensure all reviews are published without moderation. Log in to access all our services and products Email. Paid for parking online and have now received parking ticket from private company. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. 9. I couldn't get my retainer and called them. So last week I logged in to cancel my membership. Location: Singapore The complaint has been investigated and resolved to the customer's satisfaction. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. The additional increase in your monthly fee is due to the annual indexation. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. The additional increase in your monthly fee is due to the annual indexation. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. They charge an excessive retainer fee. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. 8. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I still didn't get my retainer back. Requesting your refund is easy. As you can see from your statement of account, available online (e.g. September 22 If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The complaint has been investigated and resolved to the customers satisfaction. Avoid at all costs. The company left an official comment on this complaint. It won't go in any direction! !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. One time I was waiting on the phone for almost three hours. Where appropriate, well also take steps to prevent the situation from happening again. I called Regus account desk and Dom S. got my call. Theyre a great place to connect with colleagues, clients and other like-minded businesses. With whom I spoke until now? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regus is a complete and total scam company. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Unfortunately, we're unable to help you because we don't have your account information. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Stay away!! They signed me up for things that I didn't ask for - didn't realize it in the fine print. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Customer Reviews are not used in the calculation of BBB Rating. I still did not hear anything back yet. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. 2023 Trustpilot A/S. We ask all our customers to add an automated payment method to their account. Changes in an organization are about more than just policies. Regus helps businesses find and create the right workplace for their people. She would do her best to escalate my process by letting them know this terrible status. Stay away!! Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? A member of our team will get back to you as soon as we have the details. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Be part of a vibrant coworking community with dedicated desk or hot desking options. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Browse our full range of products and services. [protected]@regus.com but did not receive reply. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Manage all of your workspace and business needs. We found a responsible person where we inform her about the problem. As you did not process this correctly, the agreement continued an additional month. We may have received incorrect data. They are about people. this is absolutely gross and scam. DO NOT give them your payment info, DO NOT sign with them. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? And if you read the message, try to actually comprehend what the issue is rather than blowing it off. No staff available for contacting on the event day. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Such a transfer may require entry into a new agreement. Regus are not transparent with their pricing. Regus May Let You Out of Your Contract If You Have Miss For a break between calls, browse the development's many shops and restaurants, or explore the . We pay those as well. *Ts&Cs apply; participating locations only. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The retainer fee doesn't guarantee a successful outcome. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We pay those as well. Regus is a scam. Verification can help ensure real people write reviews about real companies. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB Business Profiles are subject to change at any time. Jan 01 - Aug 31 Thank you! This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. The company left an official comment on this complaint. One business week has passed since I post it here. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? GO LITERALLY ANYWHERE ELSE. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Lorem ipsum dolor sit amet, consectetur adipiscing elit. same goes with debt collector from malaysia that emailed me abt 3 months ago. You should receive your refund within 30 days after your end date. And whatever the future brings, were able to handle that too. think about how low this company is. Do not delete my post, I will copy and paste it to spread again and again. You should receive your refund within 30 days after your agreement end date. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Our invoices are due on the payment date that is displayed on them. Have a question or issue with your current products and services? It goes against our guidelines to offer incentives for reviews. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Verification can help ensure real people write reviews about real companies. www.myregus.com) and go to the End Agreement section. At the end of your contract, they will automatically renew you without a signature and without consent. It is clean and smart and well organised. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. As you did not process this correctly, the agreement continued an additional month. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. We appreciate your business. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. We will then confirm your payment date and amount. Available for as little as a day, or as long as you need. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Briana got my call. Its an automated process. Lease period: April and May 2018 We have checked and cannot find any payment details set up in your account. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Hi Mike, Im sorry if you felt the need to escalate this. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Regus flagged this review for containing harmful or illegal content.Read more. I would recommend that anyone considering using this company to think again! Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. October 6 Find out how we combat fake reviews. Originally, total costs 20k THB, but end up with 50k THB. Receptionist only can communicate by email, even for the most important things for your business.
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