For many airlines, the credit is good through December 31, 2020. To ensure you are seated next to each other you can either contact us via email or chat with an agent. Coronavirus FAQ | StudentUniverse Canada At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Prices are not guaranteed until full payment is made. The credit will be for the remaining amount of your ticket. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. The airline will determine eligibility requirements for your companion prior to your purchase. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Such terms and conditions may be disclosed by use of hypertext links. Some tickets also may have multiple airlines. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Depends on the airline policy. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Airlines have been updating their policies regularly as the situation is changing. There are a few exceptions that must be booked on the phone with our agents. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Please know that we understand and empathize with your frustration over this situation. We aim to provide you with an amazing travel experience. Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. We advise you also to print the on screen confirmation. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. You can also update your email address to a more permanent one on your account any time. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. When youre ready to use it, you can check flights on our website to have an idea of what you want. If you are not finding a price point that works for you, continue to check to see if something becomes available. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. At the time, most countries haven't announced a vaccination requirement. Write a Review. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Were all working overtime to try and help as much as we can. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). The lead-named traveller must provide written notification. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. For any fare we advertise, we first check to make sure there are some available seats. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. How do I book seat assignments and meal requests? References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. Airlines can change the price of airfare very frequently based on a multitude of factors. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. We accept most major debit and credit cards. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. We advise travellers to retain sufficient local currency to meet these charges. Well be with you within a few days. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. However, some countries (Iceland, Greece, etc.) Please confirm which airline your credit is with by visiting My Wallet. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Please note that carriers may be subject to change. Am I eligible to purchase a ticket? We also do not offer any compensation if another customer books the same itinerary as you at a lower price. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Please contact us by phone if you are having technical difficulties on our site. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Studentuniverse Refund Policy Coupon Code can be found at this link. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. To find out if there is a fare difference . No date changes are permitted outside of your tickets validity period. You must comply with local government regulations. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. How do I change or cancel my flight ticket? StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. The tuition rate in force for all programs is based either on program or modality. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. They may change due to air traffic control restrictions, weather conditions or operational requirements. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Maybe. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. It is entirely at the airlines discretion to provide you with a seat on a later flight. If your airline does appear to . The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. We strive to make sure your travel arrangements are satisfactory. Many airlines are offering to waive change fees for flights booked in the next few . If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Baggage is entirely at owner's risk. First, visit the link for Studentuniverse Refund Policy Coupon Code. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. payment or sold at an inclusive or total price: (a) transport (b) Some countries also require a machine-readable passport and/or unstamped available pages. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Travel insurance is recommended for all bookings. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Amendment and cancellation policies differ per hotel. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Heres some answers to the top questions we are getting and information to help us help you faster. You are solely responsible for any such fees. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Most airline tickets do allow changes for a fee, plus any difference in fare. Conditions can change rapidly in a country at any time. Terms and Conditions | StudentUniverse If you would like us to petition to the airline for a special request, we will advocate on your behalf. We will message those requirements to you (if there are any) prior to you making any purchase. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. How much can I bring? StudentUniverse (or any of its affiliated entities) acts as a travel agent only. Alternatively you can ask us for copies. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. If you look up reviews of tripmate, you will see 1 star across the board. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. However, sometimes the deal may not be available for all dates or to/from all airports. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Standards and ratings may vary between countries, as well as between providers. Accommodation (if included) is based on twin share unless otherwise indicated. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. To verify your current enrollment status we may need to contact your university or college. Please speak to one of our consultants for further details. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. :). Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. Most airlines have issued one free change and you may be eligible to cancel for future credit. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. COVID-19 - My Flight is Cancelled: Do I Get a Refund? This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. When you book with us we will look after you until you arrive home safely from your travels. Failure to provide this information on check in will result in passengers being denied boarding. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. All airline tickets must be issued in the name of the passport/photo identity holder. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". If you would not like to accept the future travel credit, we can look into the possibility of a refund. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. DONT BUY REFUND POLICIES. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. But ATOL protection does not apply to all travel and travel services. We are trying to help as many people as possible as quickly as we can. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority.
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