How did this happen? I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I have contacted your Customer Service team but have not received a response. Do I need any special hardware or software for print at home tickets? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Immediate household persons living together at the same permanent address. Just fake a doctors note, cant imagine they review them too carefully. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication A police report or crime number to confirm the theft(Self-declaration not accepted). No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Frontier Touring, Special Guests: Maisie Peters and Budjerah. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Sell Ticketek tickets | Tixel Absolutely appealing customer service!!!!! Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Ticketek refunds, the true facts - The Vigilante News I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. 2023 Trustpilot, Inc. All rights reserved. What is the Ticketek Marketplace Terms and Conditions for? They are the shittest service in Australia. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I tried calling, emailing before the show, had I had a response we would have made the show. Stick to Ticketmaster. No way to recover tickets. Ticketek Australia | ProductReview.com.au >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Sell tickets directly from your Ticketek Account. Hopeless website. Abhorrently bad process for handling refunds and rescheduling due to illness. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. I sent a message via the website and got the pdfs a day or so later. We use dedicated people and clever technology to safeguard our platform. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. They will do anything to hide from you. Are Refundable tickets offered on Gift Voucher sales? Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. The best person in the world. This is such scummy conduct. I was certainly given the runaround by others who I had dealt with. Companies can ask for reviews via automatic invitations. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now are the business owner or registered Director, or a member of. Still waiting for my refund 6 months. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. This is not an insurance policy. If you've forgotten your account details, never fear we also . Hands down. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. (This can normally be obtained from the transport companys website). Would I ever get the tickets! No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Website doesn't work. I have now been trying for a refund for 6 months. There is no phone number, only an email which does not get answered. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Their customer service to follow up and right the problems is poor. Ltd. All Rights Reserved. A copy of a notice from the examination body, school, college, or university confirming the change of date. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Adverse weather with no Government Agency warnings not to travel. Simply do not try to contact them in any way shape or form.Worst customer service. chevron_left, Availability & type of seating will vary & is set by the venue. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. No way to recover tickets. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). What the hell is that? I paid the additional cost in checkout for refundable tickets. Please also read the General Conditions of Refund. The phone message also contradicts itself. More Info. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. The call centre shut the phone to the customer's face.. Any vehicle You plan to use during the Booking. A copy of the letter requiring Jury Service. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Where a Ticket is offered for sale, sold or To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App What should I do? They haven't responded to my emails! Jay Chou tickets | GIANTS Stadium | Ticketek Australia What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Ticketmaster Resale | ProductReview.com.au I got tickets to a concert from ticketek that got cancelled of covid. Ticketek Marketplace (marketplace.ticketek.com.au). Fuck that, what a joke of an optional extra. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. An incident number or report from the Police or relevant traffic authority. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. They rapidly charged my credit card, then didn't provide the tickets. A doctor cannot be You or a member of Your family. Are Refundable tickets offered on Gift Voucher sales? Anyone can write a Trustpilot review. Released a technology that is fully flawed just like the rest of the governing bodies around the world. We also ensure all reviews are published without moderation. Ticketek is selling for the following venues only. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Where the examination is being provided by a commercial business (not by an educational board). We/Us/Our We are the Booking agent with whom You made the Booking. Make a report to ACCC. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Share. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. In event of a Refund Application the English language version shall be the basis of settlement. On-top of that you cant call anyone to purchase ticketsTerrible. Why does Ticketek Marketplace charge fees? I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Please comply with any stated ticket limit for this event. means the unforeseen change of the date of an examination that. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. ?DO NOT BUY TICKETS FROM TICKETEK! Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Breakdown A copy of the call out note froma nationalbreakdown recovery service. I received an error message after purchasing tickets. Maisie Peters: 7:00 7:45pm means a requirement to move address imposed on. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Attend participate in, take part in, use, or be present at. Why is the price displayed on my ticket different to what I paid? Forcing people to own smart phones is not giving people choice and freedom. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website).
